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How do I return an item?

Returns- Contact Juiceray prior to returning any product to receive a Return Authorization Number. Products must be returned within the seven (7) day grace period following receipt of our product(s). No returns will be authorized after the seven (7) day grace period. All returned products must have a Return Authorization Number posted on the outside of the package near the shipping label. Packages without a Return Authorization Number may be routed incorrectly causing delays. Returns of CE4 Starter Kits: Contact Juiceray prior to returning any product to receive a Return Authorization Number. DOA clearomizers and or battery must be returned within seven (7) day grace period following receipt of our product. Battery will be guaranteed for thirty (30) days grace period following receipt of our product. Taste Discrepancy- No refunds are issued for products returned based on personal taste preferences. All complaints will be submitted to our Quality Control Department for testing, according to the ‘Lot’ the product was produced in. All Sales Are Final- We guarantee the quality of all Juicerays products. Due to the nature of natural and organic products, we recommend customers unfamiliar with our products, start with smaller quantities for testing purposes prior to purchasing a large order. If an error occurs in the manufacturing process, we will gladly resolve the issue or replace an inadequate product. Per established health and safety programs, we are required to destroy returned merchandise. The item can be replaced at our discretion.
All prices at are in US dollars. All sales of our juices are FINAL as all our mixes are custom made to order and we cannot take returns on these. Juiceray LLC cannot be held responsible directly or indirectly for any Harm, Damage or Loss, Personal or Financial due to the use of its products. Use all products at your own risk. We do not make any claim or promise on its use. You are responsible for any loss or damage that may occur with the use of our products. Our products are not intended for everyone. We are not responsible for any loss due to shipping once it's in the hands of the courier. You the buyer accepts the terms above with every purchase. Some of our products contain nicotine an addictive substance and is intended for use by those eighteen years of age and older and not by children or pregnant women. If you experience any side effects or possible side effects, stop using the product immediately and consult a physician. Any user comments/reviews that are posted by visitors of our website are the opinions of our visitors and do not represent the opinions or statements of our company, our website, or our employees.